Call handlers working for the police insult victims of fraud and have been trained to mislead them into thinking their cases will be investigated when most are never looked at again.
An undercover Times reporter was among staff who were banned from telling victims that the overwhelming majority of their cases are dismissed, either by low-wage employees at an outsourced call centre or a computer algorithm.
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Watch our video to find out how criminals are using Sim fraud to hack your bank accounts, including an interview with one victim who nearly lost around £9,000.
Reports to Action Fraud of a scam known as ‘Sim-swap fraud’, where a criminal tricks your mobile network into transferring your phone number to a Sim card in their possession, have rocketed by 400% since 2015. For more advice on how to protect yourself, visit https://www.which.co.uk/news/2020/04/sim-swap-fraud-how-criminals-hijack-your-number-to-get-into-your-bank-accounts/
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